
How to describe a home problem to a pro
Thirty seconds of the right detail gets you the right help faster.
- What you see, hear or smell: "water around the base", "banging when it starts", "rotten-egg smell".
- When it started and whether it's getting worse.
- What you've already tried.
- Make, model and age of the equipment (on the label).
- Photos or a short video, if they ask.
- Your ZIP code and when you're home.